Contact Us

This page provides the verified business identity and support routes for Kgpxf customers comparing, receiving, or returning plastic planters.

OUR IDENTITY

Legal Business Name: 1301 W WALNUT ST LLC
Store Name: Kgpxf
Physical Business Address: 601 Son Keen Rd, Plant City, FL 33566, United States

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: support@kgpxf.shop
Business Phone Number: +1 (863) 373-8044

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

Messages are reviewed during the stated support hours and kept in one written thread when follow-up is required. Before purchase, identify the SKU and the fact being checked, such as external dimensions, planting depth, plastic type, drainage holes, reservoir capacity, saucer size, plug, wick count, color, or package contents. After delivery, state whether the issue concerns a crack, warped wall, incorrect vessel, missing drainage component, color difference, or carton damage; focused photographs of a visible condition can help support compare the delivery with the order record.