Last updated:
Kgpxf evaluates planter returns by the ordered vessel and supplied drainage system, distinguishing an unused preference return from a product that arrived cracked, warped, incomplete, incorrect, or visibly affected by transit. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
The planter and its listed components form one return set. A reservoir tray, wick column, removable saucer, drainage plug, or other named part must stay with the corresponding vessel and must not be replaced by a piece from another container. For planter or vase orders, shipping and support details focus on surface finish, ceramic or structural condition, packaging protection, and visible delivery damage.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For an eligible non-defective return, the planter must remain unused, clean, dry, and free from soil, roots, fertilizer, standing water, mineral deposits, plant residue, odors, drilled openings, cut plastic, scratches, staining, or outdoor weathering. Opening the carton for visual inspection is permitted when all components and protective materials remain complete and the item otherwise remains new.
An eligible non-defective planter return should already remain unused and clean; removing soil or a plant after use does not restore the item to new condition. Keep the reservoir, saucer, wick columns, plug, and vessel together, then cushion each hard edge so parts cannot strike or deform the planter wall. Use a sturdy outer carton that prevents movement. After approval, the pre-paid label and mailing instructions are emailed for customer download and printing, and these directions do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@kgpxf.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 601 Son Keen Rd, Plant City, FL 33566, United States.
In the first email, identify the SKU, planter shape, color, size, and the issue being reported. Note whether the concern involves a rim, wall, base, drainage opening, reservoir, wick column, saucer, plug, missing quantity, or parcel damage. Photographs of a visible crack, warped wall, wrong component, or crushed carton can help compare delivery condition with the order, but they are not imposed as an undisclosed condition for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available planter after the complete unused set is approved for return. Support will confirm the replacement vessel, dimensions, drainage configuration, included parts, inventory, and any price difference before an exchange is accepted. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@kgpxf.shop or +1 (863) 373-8044. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).